Our Services
Property Management Services
Our Services
Rental Collection & Arrears Management
We actively monitor rental payments and implement effective collection strategies to ensure consistent cash flow.
- Daily payment tracking and automated SMS/email reminders
- Structured payment plans for tenants in arrears
- Legal process initiation at day 7 of non-payment
- Monthly arrears report with action taken
Maintenance Management
Our maintenance team works proactively to keep properties in excellent condition.
- 24/7 maintenance reporting line for tenants
- Proactive quarterly inspections to catch issues early
- Network of plumbers, electricians, locksmiths with pre-negotiated rates
- All quotes approved by you before work >R2,000
Tenant Management
Finding the right tenant is essential for long-term success.
- Full tenant screening: credit check, ID verification, previous landlord reference, affordability assessment
- Lease drafting compliant with Rental Housing Act and CPA
- Move-in/move-out inspections with photographic evidence
- Lease renewals and vacancy management
NB Areas where your properties are located we are very linient in terms of screening ,(it’s a competitive market) other agents don’t do thorough vetting anymore otherwise this will lead to many vacancies.l do understand Johannesburg CBD areas(Hillbrow, Berea, Yeoville, Betrams,bellevues,cbd,Marshalltown ,a lot)
Financial Reporting
- Monthly income and expense statements via PropWorx
- l normally draft a simple rent roll for all the owners l manage for to avoid giving owner a statement which they cnt understand l believe in transparency and trust
Marketing & Vacancy Management
- Professional photos, l, Private Property, Facebook
- Targeted campaigns to 24,000+ member groups
- Average days to let: 20 -30 days in Hillbrow/Berea area
NB.Where your buildings are located l cant tenants fast on social media platforms because most of these rentals range from 2500-7000
Specialized Services for Hijacked/Problematic Buildings
- Occupation audit and tenant verification
- Legal liaison with attorneys for eviction and interdicts
- Security and access control coordination
- Phased re-stabilization to legal occupancy
NB.I normally use bouncers to do evictions as court eviction orders are expensive for owners.Turnstar property management is different from big companies like Trafalgar,Mafadi who don’t do effective enforcement.We do everything in our power to protect your buildings from hijackers,we go onsite talk to tenants ,we don’t just believe in papers but we visit sites more often
Fees
Service | Fee | Notes
Management Fee | 3-10% of gross rental | 3%-10% for stable buildings, 8-12% for problematic/hijacked
Procurement/Placement Fee | 1 month’s rent | Once-off per new tenant. Negotiable for portfolios >20 units
Maintenance | Contractor cost + 10% admin | Only on work >R500. No markup on emergency work
Eviction Legal Fees | At cost | Third-party attorney costs passed through
Key Performance Indicators
- Occupancy rate target: 98%+
- Rental collection rate: 100% monthly
- Average days to re-let: <21 days
- Maintenance response time: 24h for urgent, 72h for non-urgent